Every brand may encounter negative situations on social media. The important thing is to identify this situation instantly, take action with the right communication and solve the problem. With online reputation management, it is possible for brands to turn negative situations into positive ones. It is an important step in customer loyalty and the acquisition of new customers.
With the monitoring tool we have developed, we instantly monitor the articles and comments written about you on social media and blogs. We perform social media reputation analysis with positive - negative - nört tags, ensuring that action is taken when necessary.